How can we help?

What alerts can I receive and how do I sign up for them?
Where do Amazon's HD Streams show up in Amazon data?
Why can’t you select ‘YouTube’ as a platform in the filter option?
Which streaming platforms are included in the ‘All Platforms’ filter option?
When is the data loaded?
How do I change the timeframe for period metrics and demographics?
How do I edit my profile information?
What are Spotlight Songs and Spotlight Videos?
What are Active and Passive Streams?

Why can’t you select ‘YouTube’ as a platform in the filter option?

YouTube does not provide audience data by artist. To check out your data on specific videos, go to the ‘Spotlight Videos’ on the home screen or ‘Top Videos’ on the Music page and select the video you’re interested in.

How can we help?

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